Terms & Services

Welcome to Mayfair Couture. These Terms and Conditions govern your use of our website and the purchase of products from us. By placing an order, you agree to be bound by these terms, so please read them carefully.

1. Store Information

Although our business is registered in Belgium, our store is focused exclusively on serving customers within the United Kingdom.

2. Products and Descriptions
We specialise in women’s fashion clothing. Product descriptions, images, and sizing information are provided to give you the most accurate details possible.
Please note: slight variations in colour, texture, or fit may occur due to lighting, screen resolution, or fabric batches.

3. Pricing and Currency

  • All prices are displayed in GBP (£) for UK customers.
  • Prices include VAT where applicable.
  • We reserve the right to change prices at any time, but confirmed orders will not be affected by future changes.

4. Orders

  • By placing an order, you confirm that all information provided is accurate and complete.
  • Once your order is placed, you will receive an order confirmation via email.
  • Mayfair Couture reserves the right to refuse or cancel any order if fraudulent or unauthorised activity is suspected.

5. Payments

  • We accept major debit/credit cards and PayPal.
  • All payments are processed in GBP through secure, encrypted payment gateways.
  • Orders are not processed until payment is received in full.

6. Shipping

  • We currently ship across the United Kingdom only.
  • Orders are processed within 1–2 business days and typically delivered in 2–5 business days after dispatch.
  • Full shipping details can be found in our Shipping Policy.

7. Returns and Refunds

  • You may return eligible items within 14 days of delivery for a refund.
  • Items must be unworn, unwashed, and returned in original condition with all tags attached.
  • For hygiene reasons, intimate apparel and accessories are non-returnable.
  • Full details are outlined in our Return and Refund Policy.

8. Intellectual Property
All content, including images, text, designs, and logos on this website, is the property of Mayfair Couture and may not be reproduced, distributed, or used without prior written permission.

9. Liability

  • We are not responsible for delays or losses caused by third-party couriers or incorrect address details provided by customers.
  • To the fullest extent permitted by law, we are not liable for any indirect or consequential damages arising from the use of our website or products.

10. Privacy and Data Protection
We are committed to protecting your personal information in accordance with UK GDPR and the Data Protection Act 2018. Please review our Privacy Policy for detailed information on how your data is collected, stored, and used.

11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

12. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and continued use of the website indicates your acceptance of the updated terms.

By shopping with Mayfair Couture, you agree to these Terms and Conditions. Our goal is to provide a transparent, trustworthy, and elegant shopping experience — just like our fashion.