At Mayfair Couture, we aim to provide our customers with a smooth and reliable delivery experience for all women’s fashion clothing purchased from our store.

Domestic Shipping Only
We currently offer shipping within United Kingdom only. International shipping is not available at this time.

Order Processing

• All orders are processed within 1–2 business days.
• Once your order has been dispatched, you will receive a confirmation email with delivery details and tracking information.

Delivery Timeframes

• Standard delivery within United Kingdom takes approximately 2–4 business days after dispatch.
• Please note that delivery times may vary slightly during peak shopping seasons or due to unforeseen courier delays.

Shipping Costs

• Shipping costs are calculated at checkout and depend on the weight and size of your order.
• Final shipping charges will be displayed before you confirm your purchase.

Delivery Information

• Orders are delivered to the shipping address provided at checkout. Please ensure all details are correct, as Mayfair Couture cannot be held responsible for delays or failed deliveries caused by incorrect information.
• If you are not available to receive your parcel, the courier may leave a delivery note with instructions for re-delivery or collection.

Damaged or Lost Parcels
We take great care in preparing and dispatching your order. If your parcel arrives damaged or does not arrive within the expected timeframe, please contact us at info@mayfaircouture.com, +447520604983. and we will assist you in resolving the issue.

At Mayfair Couture, we are committed to ensuring that your women’s fashion clothing arrives safely, on time, and in perfect condition, so you can enjoy your purchase with confidence.

At Mayfair Couture, we want every woman to feel confident and satisfied with her purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and refund process for eligible women’s fashion clothing.

Return Eligibility

• Items must be returned within 14 days of delivery.
• Products must be unworn, unwashed, and in their original condition with all tags attached.
• Items must be returned in their original packaging.
• Proof of purchase (order confirmation) is required.

Non-Returnable Items
For hygiene reasons, the following items cannot be returned:

• Intimate apparel
• Accessories
• Items marked as final sale

Return Process

1. Contact us at info@mayfaircouture.com, +447520604983 within 14 days of receiving your order to request a return.
2. Our team will provide instructions on how to send your item(s) back.
3. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
4. We recommend using a tracked service to ensure your parcel reaches us safely.

Refunds

• Once your return is received and inspected, you will be notified by email.
• If approved, your refund will be processed to the original payment method within 7–10 business days.
• Please note that shipping charges are non-refundable.

Exchanges
At this time, we do not offer direct exchanges. If you would like a different size or style, please return your item for a refund and place a new order.

Faulty or Incorrect Items
If you receive a defective or incorrect product, please contact us immediately at info@mayfaircouture.com, +447520604983. We will arrange a replacement or full refund at no additional cost.

At Mayfair Couture, we are committed to ensuring that shopping for women’s fashion clothing is simple, secure, and stress-free.